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Live Chat

Available 8 a.m. to midnight, Mon.-Fri., and noon-midnight Sat. & Sun.




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Need Help Starting a Chat Session?

To start a chat session with one of our representatives you will have to follow the directions below:

Windows Users:

  1. Fill in the appropriate "Issue, Name, Net ID, and problem description."
  2. Click on the "Submit" button directly below the problem description box.
  3. When prompted, click the "Run" button.
  4. You may be prompted a second time, click "Run" again.
  5. Follow the on-screen directions.

Macintosh Users:

  1. Fill in the appropriate "Issue, Name, Net ID, and problem description."
  2. Click on the "Submit" button directly below the problem description box.
  3. On your desktop, double click the new file with the .dmg extension.
  4. A new box will appear. Double click the file in this box.
  5. Follow the on-screen directions.